Frequently Asked Questions

How do I find the right replacement part for my laptop?

Our website features a user-friendly search function that allows you to browse by category, brand, model, or specific part number. If you’re unsure about compatibility, feel free to reach out to our customer service team for personalized assistance.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment methods such as PayPal for your convenience.

How Do I Track My Order?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package through our website or the shipping carrier’s website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy or contact our customer service team for more information.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange a refund as quickly as possible. Please provide photos or additional information to expedite the resolution process.

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible prior to shipping. Once an order has been shipped, it cannot be canceled or modified, but you may be able to initiate a return upon receipt.

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale pricing and bulk purchasing options for businesses and organizations. Please contact our sales team to discuss your specific needs and requirements.

What is your return policy?

We offer a 30-day return policy for eligible items. Please refer to our Return and Refund Policy for detailed information on how to initiate a return and the conditions for eligibility.

Are all products on your website brand new?

Yes, all products listed on our website are brand new unless otherwise stated. We do not sell refurbished or used items unless explicitly mentioned in the product description.

How can I contact your customer service team?

You can reach our customer service team by email at info@primarycomponent.com. Our team will reach you back as quickly as possible to assist you with any questions or concerns you may have.